If you want to find the right person to manage your asset focus on expertise, process and service delivery. If they are local then great, but do not dismiss a proficient property manager just because they don’t have an office in the same suburb as your property. All this does is dramatically reduce your pool of potential long-term partners – nobody wants that.

The last five years has seen an emergence of technology in property management that has totally transformed the landscape of how this area of real estate operates.

The advantage of technology

In the olden days (cough, when I started) we had very little access to the depth of data around property values, yield and asset growth trajectories, or historical transactions that we have now.

This meant you had to manually track what was happening in your local marketplace to be able to say with any certainty what you thought a property’s weekly rental was, or if it was a worthwhile investment.

Now, with a click of a few buttons we have valuable data in real time that gives us all we need to know, like, how much properties have traded for, how many days they were on market, and if they had a price adjustment. We have property images and can pinpoint the location, and local area amenities and aspects that can play a part in discerning a rental value.

Long term relationship

Unlike a sales transaction a property manager is a long term relationship. Let’s be honest, if you are going to get into a long term relationship with anyone you better make sure you value this person’s opinion, trust them with one of your biggest assets and have confidence that this person is not going to leave you with a moment’s notice, possibly leaving you with an inferior replacement.

What is important to choosing the best property manager

When looking for a property manager, hyperlocal should not even be in your top six prerequisites for choosing a partner. Aspects you should be considering are:

  1. What is their process if a property is not leasing in the first two weeks?
  2. How do they manage rental arrears?
  3. How thorough are their inspections and what is their reporting like (ask for examples)?
  4. How do they vet their tradespeople and how do they confirm the quality of their work?
  5. How do they maximise your asset (you want to know that they see your investment property as vehicle to make you money not a property that they collect rent on and fix leaking taps)?
  6. What software do they use to manage their portfolio (ask them to highlight the benefits to you)?

By asking for examples of how they would resolve an issue you can ascertain the property managers depth of knowledge of what steps are taken to resolve issues proactively. If you are talking to a BDM and not the property manager then ask to speak to the person who will be actively managing your property.

There are advantages to having a property manager that is local. If they are around the corner from the property then they potentially be at the property at a moments notice.

The reality is most property managers are so busy they simply don’t have time to just pop into a property and if there is a maintenance issue they should send their tradesperson to resolve it.

Cloud-based technology and the mobile property manager

The cloud-based platforms that are available now mean that good property managers are totally mobile, they have 24/7 access to all of the records and historical data of every property in the palm of their hand. Tenant and investor portals mean that information can seamlessly be shared and commented on. I’ll give you an example.

A tenant notices in the morning that there has been a split in the water pipe under the sink and water is leaking in the cupboard and onto the floor. The tenant takes a few photos and sends them to the property manager via their maintenance app, who then includes the local plumber and investor into the conversation. The plumber assesses the situation provides a quote to come and fix it; the investor approves the quote. The plumber goes out to do the job and when finished, sends through photos and an invoice. The tenant confirms the job is complete to their satisfaction and the plumber is paid.

The property manager then gets a notification on their next inspection at the property to review the work done.

This example is simplistic one but it’s a real life example from one of our tenants and how it was handled. Of course there are issues that are more complex but they are the exception, not the day-to-day issues that we handle.

So, if you want to find the right person to manage your asset focus on expertise, process and service delivery. If they are local then great, but do not dismiss a proficient property manager just because they don’t have an office in the same suburb as your property. All this does is dramatically reduce your pool of potential long-term partners – nobody wants that.


  • Property Management – BRISBANE WIDE
  • Sales of properties with tenants in place
  • Body Corporate Management
  • Competitive Commission Rates
  • LET FEE FOR REFERRALS, We are a business built on 20 years of Referrals.
  • NO Lease Renewal & Comparable Market Analysis’ Fees/Charges.  No hidden fees.
  • PHOTOS TAKEN ON ENTRY, tenants are shown about safety switches and water mains etc.
  • We meet all tenants on site.
  • Hands-on approach to all Property Investment Management Matters.

About ljgrealestate 据联大

Removing the Hassle from Sales and Rentals across South East Queensland. Aim to Empower other like minded Property Investors. LJ Gilland Real Estate Pty Ltd LREA推荐书LJ Gilland房地产 http://ljgrealestate.com.au/testimonials/ http://ljgrealestate.com.au/competitive-commission/ http://ljgrealestate.com.au/property-management/ http://www.facebook.com/ljgrealestate L J Gilland Real Estate is a prestigious boutique agency specializing in Property Investment Management Services and the Sales of Investment Properties with tenants in place. Comprised of a top performing group of handpicked specialists, our Agents proudly serve Property Investors in Queensland. Since 1996 our Agency has demonstrated a genuine enjoyment of working with people, developing long-term relationships and delivering on the promise of great service. Carlos and Linda Debello offer property investor's the confidence to sell and lease in any market. We provide comprehensive market appraisals, exclusive multimedia marketing campaigns, and knowledgeable, highly personalized counsel on all aspects of real estate. Our Property Management Team is equally considerate, offering investors with in-depth advise, well-researched rental valuations, and highly professional rental management services. http://goanimate.com/movie/0M4bvcZzgIbI?utm_source=linkshare&uid=0u6RGtWsmlVc Carlos’ direct mobiles are 0400 833 800 & 0413560808. Linda’s mobiles are 0409995578 & 0414978700 (prefer email contact for Linda). Office 07 3263 6085. http://www.ljgrealestate.com.au http://www.yellowpages.com.au/qld/aspley/lj-gilland-real-estate-pty-ltd-14091356-listing.html http://au.linkedin.com/in/lindajanedebello http://twitter.com/GillandDebello http://www.facebook.com/pages/ljgrealestate
This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s